Printello — custom, logo-printed apparel
Last updated: 25 August 2026
At Printello, every item is custom-made and printed to order specifically for you. Because of this, our return and refund terms differ from standard retail. Please read this policy carefully before placing your order.
Custom & personalized items
All Printello products are produced on demand with your chosen design, logo, colours, and sizes. For this reason, custom-printed items cannot be returned, exchanged, or refunded for reasons such as change of mind, incorrect size selected by the customer (please refer to the size guide before ordering), minor colour differences due to screen/fabric/printing, or errors in artwork or text that you approved in the design proof.
We share a digital design proof for your approval before printing, so please review it carefully — spelling, colours, placement, and sizing — before confirming.
Defective, damaged, or incorrect orders
If your order arrives defective, damaged in transit, or printed incorrectly due to an error on our part, we’ll gladly make it right.
- Contact us within 48 hours of receiving your order at contactus@printello.in.
- Include your order number, a description of the issue, and clear photos of the product and packaging.
- Our team will review your claim and respond within 2–3 business days.
If the claim is approved, we’ll offer a free reprint/replacement of the affected items or, where a replacement isn’t possible, a refund for those items. Claims raised after 48 hours, or without supporting photos, may not be eligible.
Order cancellations
- Before design approval / before production starts: Orders can be cancelled for a full refund.
- After production has started: Orders cannot be cancelled or refunded, as the items are already being custom-made.
- Bulk orders: These require full upfront payment before production. Once production has begun, bulk orders are non-cancellable and non-refundable.
Refunds
- Approved refunds are issued to your original payment method.
- Please allow 7–10 business days for the amount to reflect, depending on your bank or payment provider.
- Shipping charges (where applicable) are non-refundable unless the return is due to our error.
Shipping damage
If your package appears damaged on delivery, please take photos before opening if possible, and report it to us within 48 hours so we can assist with a claim.
Lost in transit
If your order is confirmed lost in transit by the courier, we will reprint and reship it at no extra cost or, where that isn’t possible, issue a full refund.
Grievance redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any complaint regarding your order will be acknowledged within 48 hours and resolved within one month of receipt. For any grievance, contact:
Grievance Officer: Vinay
VJY Ventures India Private Limited, 63/2, Shop No. 2, Sant Krupa Building, Kate Wasti Road, Pimple Saudagar, Pimpri Chinchwad – 411027
Email: contactus@printello.in
Phone: 9503085155
Need help?
For any questions about your order, returns, or refunds, email us at contactus@printello.in and our team will be happy to help.